(President from 2009 to 2013)
Charles until recently was the Managing Partner of the Mejoris Hospitality Consultancy Services, an organisation he formed in 2003 with the specific aim of giving consultancy to the hospitality industry on the island.
Charles started his working career at Mellieha Bay Hotel were he was soon entrusted the responsibility for Administration Department and later held the position of Rooms Division Manager.
A position he again occupied at the La Salita Hotel, before moving to the Corinthia San Gorg at the pre-opening stage. Here, he was responsible for the setting up of the Standard Operating Procedures (SOP’s) for two Reception Departments and the effective implementation of these standards. He later assumed the position of Area Revenue Manager for the 450-bedroom Corinthia Beach Resort with the opening of Corinthia Marina. Prior to leaving for Sheffield he moved to the new 4 star Golden Tulip Vivaldi Hotel again joining at the early pre-opening stages, setting up the Rooms Division Departments from establishing SOP’s, the departments’ computer system, the design of the department, recruitment and training of all employees.
On the academic side, Charles has always kept updated with innovations, and after completing a PG Diploma at the University of Malta in Management Studies he joined a 1-year full time course in September 1999. Charles graduated with an MSc in Hospitality & Tourism Management from the renowned University of Sheffield Hallam England in 2001. His dissertation supervised by senior lecturer Ms. Jenny Wade, focused on ‘How Hotels can contribute towards the Environmental Sustainability of the Maltese Islands’, received very favourable comments from the examination board.
Following the return from UK, Charles joined the Malta Tourism Authority, where he formed part of the initial inspections of all accommodation establishments with the Spanish consultants. In 2002, Charles took over the position of General Manager of the Sunny Coast Resort Club in Qawra but later left to form his own consultancy.
Charles has also conducted several courses both in-house to company employees and to other hospitality employees on Reception Procedures, Customer Care and Cost Control. He was even the main Guest speaker at Cyprus College of Nicosia in their annual conference in 2006 and at the EMAT conference in 2012. He had set and delivered the original Training course for the ‘Merhba’ programme for Transport workers for the MTA having gone through the official Train the Trainer programme conducted by Tourism South East of UK.
Charles is a past Fellow of the Institute of Hospitality (formerly HCIMA). In 2002 he was elected Chairman of the Group and in 2003 was also elected to the post of Executive Councillor and Director of the worldwide body of the Association from all members in Europe, the Mediterranean, Middle East and North Africa. In March 2004 he became the first Chairman of the newly established HCIMA Malta. 2004 also saw him being appointed as Ambassador for the North of Africa for the Association.
Charles was the Founding President of the Malta Association of Hospitality Executives, that together with some other executives was formed in 2009. He held this position till 2013, when he resigned for personal reasons. Charles is a member of the Institute of Customer Care (USA) and a member of the Malta Institute of Management.